Maintenance & Troubleshooting – FAQ
Common symptoms and what they usually mean. If you’re stuck, call—we’ll troubleshoot together.
Common symptoms
Gate opens but won’t close
- Most common: photo eye blocked/misaligned, or safety edge triggered.
- Also: binding gate makes obstruction detection trip.
Gate won’t open at all
- No power / dead batteries.
- Operator fault.
- Access device not sending command.
Gate starts then reverses immediately
- Safety input active.
- Mechanical bind or debris.
- Limit or wiring issue.
Gate works sometimes, then fails randomly
- Intermittent wiring (water intrusion, loose connections).
- Voltage drops or failing battery/charger.
- Sensor alignment drifting.
Maintenance
What basic maintenance should I do?
- Keep rollers/track/hinges clean and moving smoothly.
- Grease hinges if possible.
- Trim vegetation near sensors.
- Listen for new noises - early warnings save money.
- Clean photo-eye lenses and confirm alignment.
- For slide gates, keep the chain greased to prevent corrosion.
- Also with slide gates, keep the chain tightened so it does not drag on the ground.
- Replace batteries in wireless keypads annually, and those in the operator about every five years.
How often should a gate system be serviced?
At least annually for most sites; more often for high-use or harsh environments.
Calling for help
What should I have ready when I call?
- What it did, what it does now.
- Error codes or flashing patterns.
- Photos of operator/control box and sensors if possible.
Do you charge for phone help?
No—happy to help as best I can over the phone.